Payment and Appointment Policies

At our hospital, we require payment in full at the time services are rendered. To accommodate our clients, we offer multiple payment options, including financing plans through CareCredit and ScratchPay. Currently, we do not offer in-house payment plans or billing for services.

We operate by appointment but will accommodate walk-ins when possible, depending on availability. Our team prioritizes emergencies and scheduled appointments, and we strive to fit in walk-in visits as our schedule allows. Walk-in clients should be prepared for potential wait times as we work to accommodate them.

Our doctors are dedicated and provide care to as many patients as possible each day, often managing a fully booked schedule. When a client does not show for a scheduled appointment without notice, it prevents us from offering that time to another pet in need. To help minimize no-shows and ensure timely care, we require a deposit when scheduling an appointment. We also provide a three-tier reminder system to help clients keep track of their upcoming visits.

To secure a regular appointment, a deposit of $74/patient is required at the time of booking. Higher deposits may be required for drop off procedures and will be discussed at the time you are ready to schedule the procedure.  If you need to reschedule or cancel, we kindly ask for at least two business days’ notice during our operating hours to receive a full refund. Deposits for cancellations made with less than two business days’ notice are non-refundable. Your deposit will be applied towards your final bill at the time of your scheduled appointment.

For your convenience, we can send a secure payment invoice so you can pay by credit card without visiting the hospital. Please note that the name on the credit card must match the pet owner’s name on file. If the names do not match, we require signed written permission from the cardholder along with a valid driver’s license or state-issued ID to prevent fraudulent transactions. Alternatively, you can come to the hospital to leave a cash deposit.

We appreciate your understanding and cooperation, as these policies allow us to provide the best possible care for all our patients. If you have any questions, please don’t hesitate to reach out.