I understand that I will be required to make a non-refundable deposit to schedule an appointment. This deposit will be applied to my services. Two business days (hospital business hours only) notice is required to reschedule this appointment and avoid loss of deposit. The appointment can only be rescheduled one time without loss of deposit. Thank you for your understanding and cooperation.
For your convenience, we can send a secure payment invoice so you can pay by credit card without visiting the hospital. Please note that the name on the credit card must match the pet owner’s name on file. If the names do not match, we require signed written permission from the cardholder along with a valid driver’s license or state-issued ID to prevent fraudulent transactions. Alternatively, you can come to the hospital to leave a cash deposit.
Our doctors are dedicated and provide care to as many patients as possible each day, often managing a fully booked schedule. When a client does not show for a scheduled appointment without notice, it prevents us from offering that time to another pet in need. To help minimize no-shows and ensure timely care, we require a deposit when scheduling an appointment.
